Refund policy

Unfortunately White Feather Skin Therapy is unable to accommodate refunds or exchanges for change of mind or incorrect product purchases. We recommend receiving a consult prior to placing an order. You can schedule an online consultation here.

You can always contact us for any return question at info@whitefeatherskintherapy.ca. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

In the rare case you receive products which are damaged or incorrect, we will issue a full refund or replacement free of charge. You must notify us within 72 hours after receipt of the goods for a refund or replacement. Photos are required of the damaged goods and incorrect item before we can proceed. Please keep all packing materials of the parcel. A prepaid shipping label will be provided for returning the products, alternatively a receipt provided with proof of purchase. 

Reactions

If you believe you have had an allergic reaction to a product you have purchased from our website please contact us within 21 days of receiving your order. Please send an email with your order number and several photos and descriptions documenting your reaction to info@whitefeatherskintherapy.ca.  In order to process an allergy return, a photo of the reaction must be provided and the product must be at least 70% full in order for the return to be processed. 

We cannot process an allergy return without photos of the reaction. If this cannot be provided, we are unfortunately unable to accept any returns.

White Feather Skin Therapy is unable to cover postage costs associated with reaction returns. All products you believe you are reacting to need to be returned to our main location in Port Stanley, Ontario.

We will need to assess the alleged allergy and identify the causes to ensure that this is in fact an allergy. Please know that this is as much for your benefit as it is ours. As professionals we like to identify potential triggers and issues so that we can apply that knowledge when working with and supporting our many clients through the healing of their skin.  

Unfortunately if you developed a reaction due to an incorrect selection of product without proper guidance through the many resources offered by working with White Feather Skin Therapy you may not be eligible for a refund.  We strongly recommend seeking guidance when trying new products.  

Please keep in mind that many times what people think is a reaction is very often an initial immune response in the skin.  Other times it can simply be a compromised skin barrier.  You may need time to properly adjust or you may need to repair your skin barrier using other more targeted products before using the product you are currently experiencing issues with. 

At White Feather Skin Therapy we work closely with clients to prevent this sort of thing by keeping clients' skin well monitored and through controlled gradual use of specific supportive products.  This is always why I recommend scheduling a consultation if you are struggling with specific issues and allowing us to properly support you through this process. It is difficult for us to assess your actual issues and assist you with returns at our own expense when the benefits of this support are not utilized.